my daughter in law bought a car 18 months ago from dixons citroen dealership in the 18 months the car has been back and forwards to the garage with problems that they can't cure. she has been without it for nearly 3 months now using a curtesy car. The market value of the car is now 6,500 and dixons are offering 5,500 they say they won't give her more than this against another car because they won't make a profit on her car. What can she do to get the 6,500 out of them? She is willing to accept this against another car of them.Jacko

Get trading standards involved "Not fit for purpose...."... instant full refund Hopefully....

I've said it a few times on here before... call Trading Standards! Ask them what the situation is.

The Sale of Goods Act is very powerful and in the consumers interest IMO.

Find what your rights are and take it from there. They've always been very helpful when people I know have called them.

Cheers,
James

EDIT... you beat me to it!

[Edited on 24/11/06 by James]

1. Get advice from citizens advice/trading standards.
2. Write a polite letter to them and Citroen telling them what you want them to do (being reasonable) reference trading standards.
3. If they won't deal contact the local press, the motoring sections of the better papers (Telegraph etc) and BBC Watchdog.

First thing to do is find adverts for the same car with same spec and milage to back up your claim about it's value. It is a waste of time using parkers guide for a price ask other dealers the trade book and retail value. If still no joy ring trading standards and ask their advise.

It isnt a problem with the automatic flappy paddle gearchange is it?

hi no it,s not to do with the paddle gear,s
they dont know what it is the engine management light keeps coming on they have fitted 2 new ECU,s and cannot cure it Jacko

Dixons waste of space. Ive had no end of problems with them and i've tried em all!

Steve

I would try Citroen UK and explain that you are not getting the service from their dealer.

steve

I'd agree with Howlor.

A mate had a new Citroen and their customers services dept. rang him up after some warranty work to see if he was satisfied.

Try this link or do a google search for Sale of Goods Act. As others have already said, contact Trading Standards and Citroen Uk. Alternatively, if the vehicle isn under a dealer warranty, try another dealer to see if they will confirm your faults (that's the car not you)

http://www.bbc.co.uk/wales/x-ray/x_guides/consumer_law/12-1.shtml

my mrs got a 2nd hand car from dixons citroen in derby. It was a nail and had dodgy paperwork!!!

Jacko,

They should have been able to diagnose the problem through the Lexia machine. Changing ECU's is unlikely to fix it as it is more likely to be a sensor.

If it still in warranty I would be inclined to take it to another dealership. Dixons have recently opened a Citroen dealership in Scunthorpe and should be keen to gain new custom.

If all else fails and you fancy a drive over to Epworth I could plug it in to see if anything obvious shows up.

What model is it by the way??

Print out your whole tale of woe's in big text and colourfull fonts and tape them into the inside of each window. Go to the dealership on Sat morning and explain to them that you've been patient etc etc and that as it's market value is more than they are offering you've decided to park the car in plain veiw of all they're weekend customers (on public roads not they're forecourt). Ask them if they think they'll lose more than a grand in sales on this weekend, and how many subsequent weekends, on the lean run up in car sales before Xmas. It might just be enough to make them resolve the matter. One point though just make sure that anything you show in print can be substansiated on paper, and tell no lies.

To tango man -Thankyou for the offer but the car is in Dixons again and it looks like my daughter in law is not going to fetch it out if she can help it. Thanks to everyone for other advice and help. Jacko