woodster
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| posted on 11/9/09 at 12:09 PM |
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virgin media
from last nights watch dog ....
http://www.youtube.com/watch?v=ph8HmOJWWfY
some sad stories from people who have had family members die and the problems they have had trying to sort their virgin accounts out ..... they have
done a protest record  
[Edited on 11/9/09 by woodster]
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MikeR
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| posted on 11/9/09 at 12:15 PM |
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my experience of virgin is they're fab when it works, blooming awful when it doesn't.
Had my system installed 10 years ago. Had 2 maybe 3 problems in that time.
Heard a comment last night that Virgin take the data protection act very seriously and therefore can only discuss things with certain people.
Wasn't completely listening but .... errr ... if they're dead you're going to have a lot of issues discussing it with them!
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mistergrumpy
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| posted on 11/9/09 at 03:03 PM |
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I have internet and phone with them that more than not works fine but every now and then the internet gets a DNS error and won't work and
it'll happen once a week for 3 or 4 weeks and that's where the problem is. You ring up and straight to Mumbai who have no idea and are
just followinga flow diagram on a screen.
The customer service is absolutely shocking. The only evantual way I get someone to do anything is by selecting the option that says terminate my
account.
It's a bit like voting for the government here. If there was a better alternative then I'd take them but looking round just disappoints.
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mangogrooveworkshop
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| posted on 11/9/09 at 05:43 PM |
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Shush dont wake the poor lad
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Ninehigh
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| posted on 12/9/09 at 10:29 AM |
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Their V+ box isn't much better, sometimes takes 45 seconds to respond to pressing a button. Great when your lad switches off what you're
watching as he picks it up and it takes you 5 minutes to put it back on!
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