T66
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| posted on 10/9/11 at 06:57 AM |
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Sky package & moving house.
Just some feedback for fellow locosters
If you have sky tv, landline and broadbAnd and intend using their "simple and reliable" move house service , please ddont bother
On the 21st July (when I last had a landline) I booked to swap the exact same service to my new address.
Moved in on the 29th July
Since then I have been lied too, promised engineers would attend and didn't. Promised engineers who then turned up on the wrong days.
And to keep me in the loop they send me emails i cannot read. Leaving me to ring 0800 numbers on my mobile.
After at least 20 calls to/from sky which acheived nothing more than blowing my mind, I gave complete control of sorting it out to my patient missus.
After numerous nightly calls, and now only dealing with management to progress our numerous complaints we have given up.
All of the compensation package to cover my mobile bill, has been withdrawn and we have been given £50 and a sorry.
We are now signed up to orange, and if it wasn't for the lack of competition sky would have had their boxes thrown through their window.
Out of every person we have spoken to who represents sky, only one of them has taken ownership of the problem (thAnk you Stuart) the rest just spouted
complete shite.
Anyone moving house, take my advice and cancel your service a few weeks before you go. The company is geared to sell sell sell, not deal with
technical faults and complaints.
So still no net connection, and the telephone came on 3 days ago. Would of been earlier according to the bt engineer but the sky engineer had wired
the plug incorrectly.
Sent by iPhone.
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rusty nuts
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| posted on 10/9/11 at 12:25 PM |
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Send them a link to this post, they won't like a bit of negative publicity
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Ninehigh
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| posted on 10/9/11 at 08:42 PM |
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I hope you weren't paying them and are now with Virgin or BT
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